ITIL 4 Specialist Drive Stakeholder Value Certification Training

ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating Stakeholders and taking care of customer relationships, journeys and experience. This training program covers all the key concepts and modules of ITIL Specialist DSV, prepares you to pass the ITIL 4 DSV exam by gaining the required skills and knowledge of this ITIL 4 Managing Professional module.

ITIL 4 Specialist Drive Stakeholder Value Certification Training

ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating Stakeholders and taking care of customer relationships, journeys and experience. This training program covers all the key concepts and modules of ITIL Specialist DSV, prepares you to pass the ITIL 4 DSV exam by gaining the required skills and knowledge of this ITIL 4 Managing Professional module.

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ITIL 4 Specialist Drive Stakeholder Value Certification : Overview

ITIL 4 Specialist Drive Stakeholder Value Certification is ideal for the individuals who wish to pursue their ITIL career to a higher level. This course covers the concepts of conversion of demand into value via IT-enabled services and helps you to understand the various types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The training program helps you to gain the technical and practical knowledge required to align your IT and business strategies and get benefited to the fullest.

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ITIL 4 Specialist Drive Stakeholder Value Certification :  Key Features

Learning Objectives

 

Why to get ITIL 4 Specialist Drive Stakeholder Value Certification?

If you are looking to transit yourself from ITIL V3 to ITIL 4 and already an ITIL 4 Foundation certificate holder, then this certification course is a great choice to climb the corporate ladder for successful career growth. Learn about the latest tools which increase your Stakeholder engagement and get recognized as the most credible IT practitioner responsible for delivering real value to your business success.

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Curriculum

Below are the major concepts one can understand and learn in the ITIL 4 Specialist Drive Stakeholder Value module training:
  • Understand how customer journeys are designed
    • Concept of the customer journey 
    • Design and improve customer journeys
  •  Know how to target markets and Stakeholders
    • Characteristics of markets
    • Marketing activities and techniques
    • Internal and external factors of customer needs
    • Value propositions
Know how to foster Stakeholder relationships
  • Concepts of mutual readiness and maturity
  • Supplier and partner relationships
  • Develop customer relationships and analyze customer needs
  • Communication and collaboration techniques
  • Fostering relationships and keeping engagement channels open
Know how to shape demand and define service offerings
  • Design digital service experiences
  • Obtain service offerings
  • Business analysis and requirements management
Know how to align expectations and agree details of services
  • Value co-creation plan
  • Negotiate and agree service utility, warranty and experience
  • Service level management practices
Know how to onboard and offboard customers and users
  • Onboard and offboard activities and plans
  • Foster user relationships
  • Develop user engagement and delivery channels
  • Service catalogue management practices
  • Service desk practices for user engagement
Know how to realize and validate service value
  • Service outcome and performance reports
  • Track and monitor service value
  • Evaluate and improve the customer journey
  • Individuals continuing their journey in Service Management
  • ITSM managers and aspiring ITSM Managers
  • ITSM practitioners who are responsible for managing and integrating Stakeholders, focus on the customer journey and experience and are responsible for fostering relationships with partners and suppliers
  • Existing ITIL qualification holders

Any individual who wants to continue their career in Service Management and wish to learn the latest tools and techniques about ITIL 4 can attend this training course. The only required prerequisite is, the participants must undertake an  ITIL 4 Foundation certification.

Let’s take a look at the ITIL 4 Specialist DSV certification exam format, and here it is:

  • Exam mode: Closed book 
  • Exam Format: Multiple choice 
  • No. of Questions: 40 
  • Exam Duration: 90 Minutes
  • Pass score: 70% (Score a minimum of 28 out of 40)
Have any queries? Feel free to get clarity!

Globally Renowned ITIL Trainer's

The best ITIL Trainer's from across the globe ! You can find all of the renowned trainers here.

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Amit Kaulagekar

 

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    Career Path

    Based on the individual’s career experience and expertise, there are multiple career paths in IT Service Management. Below are the few most common career paths of any organization.

    IT Project Support

    Information Technology Project Manager

    Information Technology Manager

    Service Delivery Manager

    Senior Project Manager

    Information Technology Director

    Certification Process

    Follow the below steps to get your ITIL 4 Specialist Drive, Stakeholder Value (ITIL DSV) certification:

    01

    Register for the ITIL 4 Specialist DSV training course from the accredited training institute

    02

    Attend the training course delivered by an accredited trainer

    03

    Upon successful completion of the training, take the ITIL 4 DSV exam

    04

    Score a minimum of 28 and clear the test

    05

    Receive an official certificate from the accredited body

    06

    You are a certified ITIL 4 Specialist DSV professional now

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