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ITIL 4 Specialist Drive Stakeholder Value Certification : Overview
ITIL 4 Specialist Drive Stakeholder Value Certification is ideal for the individuals who wish to pursue their ITIL career to a higher level. This course covers the concepts of conversion of demand into value via IT-enabled services and helps you to understand the various types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The training program helps you to gain the technical and practical knowledge required to align your IT and business strategies and get benefited to the fullest.
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ITIL 4 Specialist Drive Stakeholder Value Certification : Key Features
Training from an accredited training institute
Upgrade your skills with latest IT Managing Professional modules
Maximize your learning from our certified and experienced mentors
100% success rate
Gain a global recognition
Receive official ITIL 4 DSV certificate
Understand how customer journeys are designed
Target Stakeholders and market
Foster your Stakeholder relationships
Learn to shape the demand & define service offerings
Align expectations and agree details of services
Realize and validate service value
Why to get ITIL 4 Specialist Drive Stakeholder Value Certification?
If you are looking to transit yourself from ITIL V3 to ITIL 4 and already an ITIL 4 Foundation certificate holder, then this certification course is a great choice to climb the corporate ladder for successful career growth. Learn about the latest tools which increase your Stakeholder engagement and get recognized as the most credible IT practitioner responsible for delivering real value to your business success.
75% of organizations use ITIL Framework and Methodologies
2/3rd of respondents report that their organization either has or is planning to develop an enterprise Service Management strategy
Earn 15-20% more than non-certified ITIL 4 Practitioners
Increase in 25% of employee engagement through the latest ITSM trends
Gain a global recognition
Increase your earning potential
Increase your career opportunities with ITIL 4 DSV certification
Manage to work better with higher productivity
Gain the practical knowledge and skills of latest tools
Foster relationships with partners and suppliers
Improve customer service and satisfaction
Better alignment of IT and business strategies
Effectively collect, specify and prioritize the user requirements
Improve service delivery quality and increase business ROI
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- Understand how customer journeys are designed
- Concept of the customer journey
- Design and improve customer journeys
- Know how to target markets and Stakeholders
- Characteristics of markets
- Marketing activities and techniques
- Internal and external factors of customer needs
- Value propositions
- Concepts of mutual readiness and maturity
- Supplier and partner relationships
- Develop customer relationships and analyze customer needs
- Communication and collaboration techniques
- Fostering relationships and keeping engagement channels open
- Design digital service experiences
- Obtain service offerings
- Business analysis and requirements management
- Value co-creation plan
- Negotiate and agree service utility, warranty and experience
- Service level management practices
- Onboard and offboard activities and plans
- Foster user relationships
- Develop user engagement and delivery channels
- Service catalogue management practices
- Service desk practices for user engagement
- Co-create service experiences
- Service outcome and performance reports
- Track and monitor service value
- Evaluate and improve the customer journey
- Individuals continuing their journey in Service Management
- ITSM managers and aspiring ITSM Managers
- ITSM practitioners who are responsible for managing and integrating Stakeholders, focus on the customer journey and experience and are responsible for fostering relationships with partners and suppliers
- Existing ITIL qualification holders
Any individual who wants to continue their career in Service Management and wish to learn the latest tools and techniques about ITIL 4 can attend this training course. The only required prerequisite is, the participants must undertake an ITIL 4 Foundation certification.
Let’s take a look at the ITIL 4 Specialist DSV certification exam format, and here it is:
- Exam mode: Closed book
- Exam Format: Multiple choice
- No. of Questions: 40
- Exam Duration: 90 Minutes
- Pass score: 70% (Score a minimum of 28 out of 40)
Based on the individual’s career experience and expertise, there are multiple career paths in IT Service Management. Below are the few most common career paths of any organization.
IT Project Support
Information Technology Project Manager
Information Technology Manager
Service Delivery Manager
Senior Project Manager
Information Technology Director
Follow the below steps to get your ITIL 4 Specialist Drive, Stakeholder Value (ITIL DSV) certification:
Register for the ITIL 4 Specialist DSV training course from the accredited training institute
Attend the training course delivered by an accredited trainer
Upon successful completion of the training, take the ITIL 4 DSV exam
Score a minimum of 28 and clear the test
Receive an official certificate from the accredited body
You are a certified ITIL 4 Specialist DSV professional now
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