ITIL 4 Specialist Drive Stakeholder Value Certification Training

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ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating Stakeholders and taking care of customer relationships, journeys and experience. This training program covers all the key concepts and modules of ITIL Specialist DSV, prepares you to pass the ITIL 4 DSV exam by gaining the required skills and knowledge of this ITIL 4 Managing Professional module.

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    ITIL 4 Specialist Drive Stakeholder Value Certification Training

    ITIL 4 Specialist Drive Stakeholder Value Certification mainly focuses on the IT practitioners whose job role involves managing and integrating Stakeholders and taking care of customer relationships, journeys and experience. This training program covers all the key concepts and modules of ITIL Specialist DSV, prepares you to pass the ITIL 4 DSV exam by gaining the required skills and knowledge of this ITIL 4 Managing Professional module.

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    ITIL 4 Specialist Drive Stakeholder Value Certification : Overview

    ITIL 4 Specialist Drive Stakeholder Value Certification is ideal for the individuals who wish to pursue their ITIL career to a higher level. This course covers the concepts of conversion of demand into value via IT-enabled services and helps you to understand the various types of engagement and interaction between a service provider and their customers, users, suppliers and partners. The training program helps you to gain the technical and practical knowledge required to align your IT and business strategies and get benefited to the fullest.

    Watch Introduction Video

    ITIL 4 Specialist Drive Stakeholder Value Certification :  Key Features

    Learning Objectives

     

    Why to get ITIL 4 Specialist Drive Stakeholder Value Certification?

    If you are looking to transit yourself from ITIL V3 to ITIL 4 and already an ITIL 4 Foundation certificate holder, then this certification course is a great choice to climb the corporate ladder for successful career growth. Learn about the latest tools which increase your Stakeholder engagement and get recognized as the most credible IT practitioner responsible for delivering real value to your business success.

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    Curriculum

    Below are the major concepts one can understand and learn in the ITIL 4 Specialist Drive Stakeholder Value module training:
    • Understand how customer journeys are designed
      • Concept of the customer journey 
      • Design and improve customer journeys
    •  Know how to target markets and Stakeholders
      • Characteristics of markets
      • Marketing activities and techniques
      • Internal and external factors of customer needs
      • Value propositions
    • Concepts of mutual readiness and maturity
    • Supplier and partner relationships
    • Develop customer relationships and analyze customer needs
    • Communication and collaboration techniques
    • Fostering relationships and keeping engagement channels open
    • Design digital service experiences
    • Obtain service offerings
    • Business analysis and requirements management
    • Value co-creation plan
    • Negotiate and agree service utility, warranty and experience
    • Service level management practices
    • Onboard and offboard activities and plans
    • Foster user relationships
    • Develop user engagement and delivery channels
    • Service catalogue management practices
    • Service desk practices for user engagement
    • Service outcome and performance reports
    • Track and monitor service value
    • Evaluate and improve the customer journey
    • Individuals continuing their journey in Service Management
    • ITSM managers and aspiring ITSM Managers
    • ITSM practitioners who are responsible for managing and integrating Stakeholders, focus on the customer journey and experience and are responsible for fostering relationships with partners and suppliers
    • Existing ITIL qualification holders

    Any individual who wants to continue their career in Service Management and wish to learn the latest tools and techniques about ITIL 4 can attend this training course. The only required prerequisite is, the participants must undertake an  ITIL 4 Foundation certification.

    Let’s take a look at the ITIL 4 Specialist DSV certification exam format, and here it is:

    • Exam mode: Closed book 
    • Exam Format: Multiple choice 
    • No. of Questions: 40 
    • Exam Duration: 90 Minutes
    • Pass score: 70% (Score a minimum of 28 out of 40)
    Have any queries? Feel free to get clarity!

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      Career Path

      Based on the individual’s career experience and expertise, there are multiple career paths in IT Service Management. Below are the few most common career paths of any organization.

      IT Project Support

      Information Technology Project Manager

      Information Technology Manager

      Service Delivery Manager

      Senior Project Manager

      Information Technology Director

      Certification Process

      Follow the below steps to get your ITIL 4 Specialist Drive, Stakeholder Value (ITIL DSV) certification:

      01

      Register for the ITIL 4 Specialist DSV training course from the accredited training institute

      02

      Attend the training course delivered by an accredited trainer

      03

      Upon successful completion of the training, take the ITIL 4 DSV exam

      04

      Score a minimum of 28 and clear the test

      05

      Receive an official certificate from the accredited body

      06

      You are a certified ITIL 4 Specialist DSV professional now

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      FAQs

      Training FAQ's

      SQL

      Fundamentals of SQL syntaxes to perform DDL, DML Indexes, sorting & complex joins with inner join, left join, right join

      Learn to install Anaconda - Python distribution. Explore Python language fundamentals, including basic
      syntax, variables, and types

      Learn about the different data structures that Python can handle. Create and manipulate regular Python lists, tuple etc.

      Learn about control and loops statements

      Day 2

      Learn to write user defined functions. import packages for various functionalities

      Manipulate and analyze dataset in Python using Pandas. Build Numpy arrays, and perform interesting calculations

      Use various Python libraries to visualize data. Create and customize plots on real data

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      Day 3

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