ITIL 4 Specialist Create, Deliver, and Support Certification Training
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If you are an ITIL 4 Foundation certified holder and wish to take your ITSM career to the next level, then ITIL 4 Specialist Create, Deliver, and Support certification comes with a great choice. Understand and gain a solid knowledge of the ITIL 4 best practices from the training program, and become a recognized as certified ITIL 4 Specialist CDS professional.
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Overview
ITIL 4 Specialist Create, Deliver, and Support certification from Axelos is specially designed for the IT practitioners who have already undertaken the ITIL 4 Foundation exam. The modules covered in this training program help aspiring ITIL practitioners to understand the service performance, service quality, and improvement methods, along with that you’ll be learning how to plan and manage resources in the service value system. The training program covers all the concepts of the ITIL 4 Specialist CDS course syllabus and prepares you for the ITIL 4 CDS Specialist exam to crack in a single attempt.
Watch Introduction Video
Learning Objectives
Learn to build a service value stream to create, deliver and support services
The importance of ITIL practices in service value creation, delivery, and support
Learn how to create, deliver and support services
Plan and manage the service delivery systems
Learn about the IT Service Management toolsets
Learn how to coordinate and prioritize the service delivery activities
Why Get ITIL 4 Specialist CDS certification?
Gaining the ITIL 4 Specialist Create, Deliver, and Support certification gives you the global recognition and badge of specialization. Attending the training program helps you to gain knowledge of the latest ITSM practices and increases the ability to identify, plan, and support the IT services in the business. Implement new ideas with innovative thoughts and learn to use the best practices which drive success to your business. Standout among your peers with an ITIL 4 Specialist CDS certificate and showcase your job potential and credibility to the world.
75% of organizations use ITIL Framework and Methodologies
2/3rd of respondents report that their organization either has or is planning to develop an enterprise Service Management strategy
Increase in 25% of employee engagement through the latest ITSM trends
Earn 15-20% more than non-certified ITIL 4 practitioner
Become expertise in implementing the ITIL framework
Boost your ITSM knowledge and skills with industry trends
Better career opportunities
Increase your earning potential with ITIL 4 CDS certification
Become the most credible & ITIL expertise professional
Stronger IT and Business strategy alignment
Improve customer satisfaction and experience
Enhance the quality of Service Delivery
Better evaluation of IT costs and resources
Increase your business ROI
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Curriculum
Quick Links
- Organizational structure
- Integrated/collaborative teams
- Team capabilities, roles, competencies
- Team culture and differences
- Working to a customer-orientated mindset
- Employee satisfaction management
- The value of positive communications
- Team collaboration and integration
- Workforce planning
- Results based measuring and reporting
- The culture of continual improvement
- Integrated service management toolsets
- Integration and data sharing
- Reporting and advanced analytics
- Collaboration and workflow
- Robotic process automation (RPA)
- Artificial intelligence and machine learning
- Continuous integration and delivery/deployment (CI/CD)
- Information models
- Service design
- Software development and Management
- Deployment management
- Release management
- Service Validation and testing
- Change Enablement
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
- Managing queues and backlogs
- Prioritizing work
- Buy vs build considerations
- Sourcing options
- Service integration and management (SIAM)
Quick Links
ITIL 4 Specialist Create, Deliver and Support certification is aimed at all the professionals who want to take their ITIL career to the next level.
- Individuals continuing their journey in service management
- Any ITSM practitioner who is interested in the ITIL Managing Professional designation and who wishes to work in the role of operation in IT-enabled & digital products and services, and are responsible for the end-to-end support and delivery
- Aspiring ITSM managers
- Existing ITIL certification holders
Quick Links
ITIL 4 Foundation certification is the prerequisite to attend the ITIL 4 Specialist Create, Deliver and Support training course. It is mandatory to attend the training from the accredited training institute to get the ITIL 4 Specialist Create, Deliver and Support Certification.
Quick Links
Let’s take a look at the ITIL 4 Specialist Create, Deliver, and Support certification exam format:
Exam mode: Closed book
Exam format: Multiple choice
No. of questions: 40
Duration: 90 Minutes
Pass score: 70% (Score a minimum of 28 out of 40)
Globally Renowned ITIL Trainer's
The best ITIL Trainer's from across the globe ! You can find all of the renowned trainers here.
Career Path
Based on the individual’s career experience and expertise, there are multiple career paths in IT Service Management. Below are the few most common career paths of any organization.
IT Project Support
Information Technology Project Manager
Information Technology Manager
Service Delivery Manager
Senior Project Manager
Information Technology Director
Certification Process
Follow the below steps to get your ITIL 4 Specialist Create, Deliver and Support(ITIL CDS) certification:
01
Firstly, access your eligibility to attend the training program
02
Register for the ITIL 4 Specialist Create, Deliver and Support certification course from the accredited training institute
03
Attend the training course delivered by an accredited trainer
04
Take the test upon completion of the training
05
Score a minimum of 28 and clear the test
06
Receive an official certificate from the accredited body
07
You are now a certified ITIL 4 Specialist CDS professional now
Interactive learning experience & Certificate
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As a one-stop training service provider, we strive to be versatile and scalable to the needs of our clients with vast experience in the industry. Our hands-on approach is the most effective way to ensure the quality of our services. We work with a large number of companies who extensively appreciate the high-quality work delivered by us and the top-notch training we provide.
Key Points
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FAQs
Training FAQ's
Fundamentals of SQL syntaxes to perform DDL, DML Indexes, sorting & complex joins with inner join, left join, right join
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