ITIL 4 Specialist Create, Deliver, and Support Certification Training

If you are an ITIL 4 Foundation certified holder and wish to take your ITSM career to the next level, then ITIL 4 Specialist Create, Deliver, and Support certification comes with a great choice. Understand and gain a solid knowledge of the ITIL 4 best practices from the training program, and become a recognized as certified ITIL 4 Specialist CDS professional.

ITIL 4 Specialist Create, Deliver, and Support Certification Training

If you are an ITIL 4 Foundation certified holder and wish to take your ITSM career to the next level, then ITIL 4 Specialist Create, Deliver, and Support certification comes with a great choice. Understand and gain a solid knowledge of the ITIL 4 best practices from the training program, and become a recognized as certified ITIL 4 Specialist CDS professional.

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Overview

ITIL 4 Specialist Create, Deliver, and Support certification from Axelos is specially designed for the IT practitioners who have already undertaken the ITIL 4 Foundation exam. The modules covered in this training program help aspiring ITIL practitioners to understand the service performance, service quality, and improvement methods, along with that you’ll be learning how to plan and manage resources in the service value system. The training program covers all the concepts of the ITIL 4 Specialist CDS course syllabus and prepares you for the ITIL 4 CDS Specialist exam to crack in a single attempt.

Watch Introduction Video

Key Features

Learning Objectives

 

Why Get ITIL 4 Specialist CDS certification?

Gaining the ITIL 4 Specialist Create, Deliver, and Support certification gives you the global recognition and badge of specialization. Attending the training program helps you to gain knowledge of the latest ITSM practices and increases the ability to identify, plan, and support the IT services in the business. Implement new ideas with innovative thoughts and learn to use the best practices which drive success to your business. Standout among your peers with an ITIL 4 Specialist CDS certificate and showcase your job potential and credibility to the world.

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Curriculum

Understand the concepts and challenges relating to the following across the service value system
  • Organizational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications
Know how to plan and manage resources in the service value system
  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement
Understand the use and value of information and technology across the service value system
  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models
Know how the following ITIL practices contribute to a value stream for a new service
  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement
Know how the following ITIL practices contribute to a value stream for user support
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
Understand the use and value of the following across the service value system
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

 ITIL 4 Specialist Create, Deliver and Support certification is aimed at all the professionals who want to take their ITIL career to the next level. 

  • Individuals continuing their journey in service management
  • Any ITSM practitioner who is interested in the ITIL Managing Professional designation and who wishes to work in the role of operation in IT-enabled & digital products and services, and are responsible for the end-to-end support and delivery
  • Aspiring ITSM managers
  • Existing ITIL certification holders

ITIL 4 Foundation certification is the prerequisite to attend the ITIL 4 Specialist Create, Deliver and Support training course. It is mandatory to attend the training from the accredited training institute to get the ITIL 4 Specialist Create, Deliver and Support Certification.

Let’s take a look at the ITIL 4 Specialist Create, Deliver, and Support certification exam format:

Exam mode: Closed book

Exam format: Multiple choice

No. of questions: 40

Duration: 90 Minutes

Pass score: 70% (Score a minimum of 28 out of 40)

Have any queries? Feel free to get clarity!

 

Globally Renowned ITIL Trainer's

The best ITIL Trainer's from across the globe ! You can find all of the renowned trainers here.

SAFe® Program Consultant

Joel Sequeira

Certified Scrum Trainers

Puneet Duneja

Certified Scrum Trainers

Vijay Bandaru

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    Career Path

    Based on the individual’s career experience and expertise, there are multiple career paths in IT Service Management. Below are the few most common career paths of any organization.

    IT Project Support

    Information Technology Project Manager

    Information Technology Manager

    Service Delivery Manager

    Senior Project Manager

    Information Technology Director

    Certification Process

    Follow the below steps to get your ITIL 4 Specialist Create, Deliver and Support(ITIL CDS) certification:

    01

    Firstly, access your eligibility to attend the training program

    02

    Register for the  ITIL 4 Specialist Create, Deliver and Support certification course from the accredited training institute

    03

    Attend the training course delivered by an accredited trainer

    04

    Take the test upon completion of the training

    05

    Score a minimum of 28 and clear the test

    06

    Receive an official certificate from the accredited body

    07

    You are now a certified ITIL 4 Specialist CDS professional now

    Interactive learning experience & Certificate

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    As a one-stop training service provider, we strive to be versatile and scalable to the needs of our clients with vast experience in the industry. Our hands-on approach is the most effective way to ensure the quality of our services. We work with a large number of companies who extensively appreciate the high-quality work delivered by us and the top-notch training we provide.

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    Key Points

    FAQs

    Training FAQ's

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    Basics of Python
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    Data Structures
    Learn about the different data structures that Python can handle. Create and manipulate regular Python lists, tuple etc.
    Conditional Statements
    Learn about control and loops statements

    Day 2

    Packages & Functions
    Learn to write user defined functions. import packages for various functionalities
    Analyzing Data
    Manipulate and analyze dataset in Python using Pandas. Build Numpy arrays, and perform interesting calculations
    Data Visualization
    Use various Python libraries to visualize data. Create and customize plots on real data
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