Eligibility criteria for VeriSM Foundation Certification

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Obtain the VeriSM certification through a holistic understanding of service management. Here is everything you need to know about the eligibility criteria for doing the VeriSM Foundation certification.

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       VeriSM Foundation certification focuses on the outcomes and values of the enterprise’s objectives. You will learn to apply emerging technologies and progressive management techniques to satisfy your customers. The certification sets the context for service management in the digital era.  Understand your eligibility criteria to appear for the VeriSM Foundation Certification exam and get certified to gain knowledge of a holistic service management approach.

      Who is eligible to take this certification?

      The following individuals are eligible to take the Foundation level exam:

      • A manager who wants to leverage innovative management practices
      • Service managers who need to understand how service delivery change with new customers
      • Management executives who are responsible for effective service delivery
      • Information technology professionals who need to understand the role of management in technology.

      You are advised to take courses as the training is conducted by industry experts who will help you to assimilate the subject easily. The course can also be taken in self-study mode. 

      Other Certification requirements

      For the foundation level, you should have knowledge of 

      • Service organization: Concepts of organizational culture and context, the digital transformation of the organization.
      • Service culture: Concepts of service culture.
      • Organization structure: Concepts on organization structure and challenges in service management
      • Innovative practices: Innovative technology knowledge of cloud, automation, etc.
      • Progressive practices: Concepts and knowledge of progressive practices like DevOps, Agile
      • VeriSM model: Concept and adaptation of the model

      The prerequisites to take the certification exam

      There is no prerequisite to appear for the VeriSM Foundation certification exam and the course. The certification is suitable for individuals who aspire to step into the Service Management world and professionals who are already working in Service Management Environment.

      Mandatory training and prior work experience

      There is no mandatory training needed to take the VeriSM Foundation certification exam. However, a minimum of two years of IT industry experience is recommended.

      FAQs

      What is the exam format of the VeriSM Foundation Certification?

      The certification exam consists of 40 multiple choice questions to be completed in 1 hour and should attain a minimum of 65% pass mark. The exam is available in English, Japanese, Dutch, German, Chinese, French, Brazilian, and Portuguese languages.

      For individuals

      • Understand the ecosystem of the organization and implement service best practices
      • Create effective organizational governance
      • Evaluate the benefits of emerging technologies and implement the most suited one in the organization
      • Enhance leadership skills in the digital era
      • Use effective communications internally and externally in your enterprise
      • Understand the impact of digital transformation on service management
      • Deal with new customer and business challenges effectively 

      For enterprises

      • Optimize business resources
      • Reduce enterprise resource costs
      • Adopt of emerging technologies
      • Innovate organizational services with digital transformation
      • Improve organizational communication for effective service delivery
      • Achieve business and customer goals by improving organizational performance
      • Introduce positive change without service disruptions
      • Give a competitive advantage to the customers
      • Enable top management to make the right business decisions by providing a direction.

      The cost of the VeriSM Foundation certification training varies depending on the institute, location, trainer, mode of delivery, etc. and the training fee also includes the exam fee.

      VeriSM follows a holistic service management approach and focuses on the enterprise’s goals and objectives. A certified professional enables flexibility to business operations in the digital era.

      Why Become A [Course]?

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      There are no eligibility criteria for attending [course] training. However, it is recommended to have basic knowledge and understanding of Scrum.

      • Project Team Members
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      • Testers
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      Anyone who wants to learn Scrum and build a career as a Scrum Master

      01

      Attend the 2-Day training program by Certified Scrum Trainers (CSTs)

      02

      Upon course completion, you will receive an email from Scrum Alliance to register online

      03

      Login with given username and create your password

      04

      Proceed by clicking “Take [course] test”

      05

      Obtain minimum score to pass the test

      06

      Login to Scrum Alliance and complete online evaluation

      07

      Download the certificate from certification dashboard

      08

      Download the certificate from certification dashboard

      • Exam format: Multiple Choice Questions
      • No. of Questions: 50
      • Duration: 60 Mins
      • Pass Score: Answer correctly 37/50 questions

       

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